Shipping policy

We work with specialist manufacturing and fulfilment partners to bring you genuine leather goods at fair prices. Because of this, please read the timelines below carefully — they're realistic, not the fastest possible.

Processing time

Orders are typically processed and handed to our fulfilment partner within 1–3 business days of purchase.

Delivery time

Once dispatched, most orders arrive within 7–20 business days, depending on your location and local customs processing. Some items may arrive in separate parcels if you've ordered multiple products, at no extra cost to you.

We know that's longer than next-day delivery you might get elsewhere — it reflects the reality of sourcing genuine leather goods at the prices we sell them for. If timing matters for a gift or occasion, please order with plenty of buffer.

Tracking

You'll receive a tracking link by email once your order ships. Tracking updates can occasionally lag for a few days while a parcel is in transit internationally — this is normal and doesn't mean anything has gone wrong.

Customs and import charges

For most orders, any applicable import VAT is collected at checkout, so you shouldn't face additional charges on delivery. In rare cases involving higher-value orders, local customs authorities may apply charges – these are outside our control.

Delayed or missing orders

If your order hasn't arrived within 25 business days of dispatch, please contact us with your order number and we'll investigate right away — including a replacement or refund if the parcel is confirmed lost.