Privacy policy

Last updated: 12th September 2026

This policy explains how Solus Goods Limited ("we", "us") collects, uses, and protects your personal data when you visit or buy from this website, in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Solus Goods Limited
75 Windermere Avenue, Elm Park, RM12 5ER
Email: hello@solusgoods.com

We are the data controller for the personal data described in this policy.

What data we collect

Contact details: name, email address, phone number, delivery and billing address
Order details: items purchased, order value, order history
Payment information: handled directly by our payment processor (e.g. Shopify Payments/PayPal) — we do not store your full card details
Technical data: IP address, browser type, device information, collected via cookies and analytics tools
Marketing preferences, if you sign up to our emails

How we use your data and our lawful basis

To fulfil your order (processing payment, arranging delivery, customer service) — necessary to perform our contract with you
To improve our website and prevent fraud — our legitimate interest
To send you marketing emails, only where you've opted in — your consent, which you can withdraw at any time
To meet legal obligations, such as keeping records for tax purposes

Who we share your data with

We share data only where necessary to run our business:

Our ecommerce platform (Shopify), which hosts this store
Payment processors, to take payment securely
Our manufacturing and fulfilment partners, who need your name and delivery address to ship your order to you. Because our products are manufactured and shipped from overseas, this means your delivery details are transferred outside the UK/EEA. We take reasonable steps to work with partners who handle data responsibly, and only share the minimum information needed to deliver your order.
Email or marketing platforms, if you've opted into marketing
Analytics providers, to understand website usage (in aggregate, anonymised where possible)

We do not sell your personal data to third parties.

How long we keep your data

We keep order and transaction records for as long as required by UK tax law (currently 6 years), and marketing data until you unsubscribe or ask us to delete it.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing
Request your data in a portable format
Withdraw consent to marketing at any time
Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data

To exercise any of these rights, email us at hello@solusgoods.com.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.