Refund policy

We want you to be happy with your order. This policy explains your rights under UK consumer law, and how to get in touch if something isn't right.

Your right to cancel (Consumer Contracts Regulations 2013)

As a UK consumer buying online, you have the legal right to cancel your order for any reason within 30 days of receiving your goods, without needing to give a reason. To cancel, simply email us at hello@solusgoods.com with your order number within this period.

Once you've told us you want to cancel, you have a further 30 days to return the item to us. We'll refund you within 14 days of receiving the returned item (or of you providing proof of postage), using your original payment method.

To qualify for a full refund under this right, items must be unused, unworn, and in their original packaging.

Faulty, damaged, or incorrect items (Consumer Rights Act 2015)

If your item arrives faulty, damaged, or not as described, you have a legal right to a repair, replacement, or refund under the Consumer Rights Act 2015.

Please contact us at hello@solusgoods.com within 30 days of delivery with your order number and a brief description of the issue (a photo helps us sort things out faster). We'll look into it and agree the best way to put things right with you directly — this doesn't affect your statutory rights.

Changed your mind?

If you'd like to return an item you no longer want (outside of a fault), get in touch at hello@solusgoods.com and we'll talk you through the options.

Exceptions

The 30-day cancellation right doesn't apply to items that are personalised, made to your specification, or which have been used beyond what's reasonable to check they work as expected.

How to start a return

Email hello@solusgoods.com with your order number and reason for getting in touch.
Include a photo if the item is faulty, damaged, or incorrect — it helps us resolve things quickly.
We'll come back to you within 1–2 business days with next steps.

Refund timing

Approved refunds are issued to your original payment method within 14 days of approval. It may take a few additional days for your bank to show the funds.